Children under the age of 13 may only use our services with the explicit consent and supervision of a parent or guardian. By permitting your child to use our services or by submitting their data, you confirm that you are legally authorised to provide such consent. We encourage you to review this Statement and our main Privacy Notice carefully.

Children under 13 must obtain parental consent before accessing our services. Children aged 13–17 should review this Statement with a parent or guardian. Separate consent may be required for certain features.

We only collect a child's personal data through our smart home devices. Data we may collect includes:

• Identifiers (e.g., usernames);
• Location data (if essential to functionality);
• Usage and interaction data;
• Audio, video, images, or behavioural data from smart devices (e.g., smart doorbells or security cameras).

We explain what data is collected, for what purpose, and always seek consent before collecting any new categories of data. Further details can be found on our Privacy Notice.

Children’s data may be processed to:

• Deliver and maintain our services;
• Ensure functionality, security and integrity;
• Meet legal obligations.

We do not use children’s data for marketing or profiling.

Children’s data may be captured through the smart devices you have connected in your home such as door bells, cameras and smart speakers. This data is stored on our UK based servers and can be accessed by the account holder of the smart devices through the Eevi app. Using the Eevi app, data can be viewed where applicable and deleted from the account. Eevi does not routinely access your data and will only do so for legal requirements.

We do not sell or rent children’s personal data. It may be shared:

• With parents or guardians for account administration;
• With vetted third-party processors under strict data processing agreements;
• With authorities, where legally required.

All data transfers are subject to appropriate safeguards.

If children's data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved under UK GDPR.

We retain children’s data only as long as necessary to fulfil its purpose or comply with legal requirements. Account holders can delete data at any time via their account subscription settings.

As a parent or guardian for children under 13 years, you have the right to:

• Right to access the personal data we hold;
• Right to correct inaccurate or incomplete data
• Right to request erasure (“right to be forgotten”) under certain circumstances;
• Right to restrict or object to processing;
• Right to withdraw consent at any time.

To exercise these rights, please contact us using the details below.

We implement appropriate technical and organisational security measures including encryption and access controls to protect children’s personal data from unauthorised access, use, or disclosure.

If you have questions about this Statement or your rights, please contact:

Company Name: Total Care and Support Limited (trading as Eevi)

Correspondence Address: Time Technology Park, Blackburn Road, Simonstone, BB12 7TW

Email: dataprotection@totalcaresupport.com

Further detailed information regarding the processing activities of the company can be found on our Privacy Policy.

You may also contact the Information Commissioner’s Office (ICO) at: https://ico.org.uk